This is : The Customer Who Knows More Than He Does. Nightmare #2: The Digital Body Double Without a doubt, the most terrifying development in 2024-2025 has been the rise of AI-powered virtual try-on .
This isn’t the old nightmare—the creepy customer, the faulty clasp, or the returned bodysuit with makeup stains. No, this is far worse. This is the nightmare of obsolescence .
By Jason V. | Retail Insider
Today, that expertise is obsolete.
The new nightmare is the customer who has already bought the item online, worn it at home for three days, and now comes into the store to "compare" it to a new size—knowing full well she’s going to return the worn one and buy the new one. the lingerie salesmans worst nightmare new
Enter the new beast:
He becomes a coat rack. A paid spectator. This is the new nightmare—the demotion from problem-solver to furniture. Physical lingerie stores used to thrive on impulse and touch . The shimmer of a satin robe. The weight of a metal charm on a garter belt. The salesman’s job was to facilitate that sensory journey. This is : The Customer Who Knows More Than He Does
The new nightmare begins when a customer walks in, pulls out her smartphone, and says: "I already know I’m a 30E, I’ve used three different fitting apps, I’ve watched six YouTube reviews on this specific bra, and I want to see the side-seam construction."