MSEndpointMgr
Sentinelctl.exe Unload

On the target Windows machine, right-click on Command Prompt or PowerShell and select Run as administrator .

sentinelctl.exe unload -p "YourPassphrase" You cannot unload an already stopped or crashed agent. Ensure the SentinelAgent service is running before attempting an unload. Step-by-Step Execution Guide Let’s walk through a safe, production-ready unload procedure.

Log into your SentinelOne console and navigate to the specific endpoint. Under "Actions," request an unload token. It will look like a long base64 string. Copy it to your clipboard.

When you pair it with the unload parameter, you are issuing a command to the core of the SentinelOne kernel driver. At its most basic level, the command looks like this:

Paste your token:

sentinelctl.exe unload --token "YOUR_TOKEN_HERE" Run sentinelctl.exe status again. You should see:

In the high-stakes world of cybersecurity, endpoint protection platforms (EPP) like SentinelOne are designed to be "unbreakable." They embed deep hooks into the operating system, resist tampering, and often require complex procedures to disable, even temporarily. For IT administrators, security engineers, and malware analysts, knowing how to control this protection is as crucial as knowing how to deploy it.

13 comments

  • Hello,

    We followed your guide to the letter on a 2016 and 2019 server but we keep running into the problem that the SCEP application pool keeps crashing for no real reason. We already ruled out a mistake in the templates or wrong CA certs in the intermediate.
    We can see the Cert requests arrive but IIS dies everytime we see this in the NDES log:

    NDES COnnector:
    Sending request to certificate registration point. NDESPlugin 18-4-2019 17:04:05 3036 (0x0BDC)

    Event viewer just shows us that w3wp.exe has crashed and that the faulty module is ntdll.dll.

    We’ve been banging our heads against this problem for a week now so we hope you have any idea where to look.

    Regards,
    Herman

  • Nick, your stuff is amazing as always! .NET 3.5 appears to be required, so may be worth mentioning somewhere since some installations will need to specify an alternate path for that.

    Using your script, I was failing on “Attempting to install Windows feature: Web-Asp-Net” and it wasn’t until I manually added 3.5–specifying the alternate path to the Server installation media–that I could continue.

  • Does this work for Android for Work or Android Enterprise devices? I can’t find the certificate issued to the end mobile devices even – iOS?

  • Hey Nickolay,

    there are two mistakes in your two pictures showing the configuration of the AAP. In the internal URL field you have to write https instead of http, because of the later binding / requiring of SSL. Your other older posts showing this also with https configured.

    Best regards and nice work!,
    Philipp

    • I’ve wasted way too much time troubleshooting this before I checked the IIS log files and they showed port 80. After changing AAD Proxy to HTTPS everything works.

      Great guide though!

  • It appears that the script is expecting to find only 1 client authentication certificate with the specified subject. Could you modify it to handle cases where there are multiple certificates with the same subject?

  • Hello – Is there a mistake with the steps regarding the client and server certificates? At first you emphasized the points of each type which in turn have different Extended Key Usages. Are you stating to use the same template that contains both types?

  • Awesome step by step guide, many thanks. As per usual the MS TechNet lacks a lot of steps and inside information. Regarding the two certs, can they also be 3rd party and trusted certs (wildcard) ?

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