Genesys Online Test Questions 🎯

A. Bring Your Own Carrier (BYOC) with on-premises Edge B. Genesys Cloud Voice C. Recording retention policy set to 2,555 days D. TLS 1.3 enforcement on all WebRTC clients E. Media Replication for High Availability

Re-attempt the five questions above. If you scored 4 out of 5 or better, you are ready to schedule your exam. Good luck Recording retention policy set to 2,555 days D

A. Use a single "Call Queue" action with time-based ring time; use a "Disconnect" action after hours. B. Use a "Schedule" action at the beginning of the flow. In the "In Schedule" branch, use two sequential "Call Queue" actions (Sales then Service) followed by a "Voicemail" action. In the "Out of Schedule" branch, go directly to a "Voicemail" action. C. Use a "Menu" action to ask the caller for input; use "Set Participant Data" to store the time. D. Use a "Conditional" action checking the hour; if hour < 17, connect to an external transfer number. Edge | A

A. Recording > View All B. Quality > Evaluation Form > Edit C. User > Profile > Edit D. Call Monitoring > Silent Monitor E. Routing > Wrap-up Codes > Delete

A. True – The manual override is a configurable permission. B. False – Once a Scorecard is applied, the score is immutable. C. True – But only if the evaluation is in "Draft" status. D. False – Scorecards only support binary (Pass/Fail), not numeric overrides.

You are designing a call flow for a retail bank. The requirement: During business hours (9 AM – 5 PM), calls should ring at the Sales queue for 20 seconds. If unanswered, overflow to the Service queue for 20 seconds. If still unanswered, send to a voicemail box. After 5 PM, any call should immediately go to voicemail without ringing any queue.