Today, that support line is closed. BlackBerry’s website explicitly states: “Legacy services for BlackBerry 10 are no longer available.” Even if you have the receipt, BlackBerry will not (and likely cannot) remove the lock anymore. If you have a BlackBerry Classic with a locked anti-theft firmware issue and you need a functioning device, there is only one hardware-based solution.
Stay safe, and long live the physical keyboard. blackberry classic anti theft removal firmware
A: These are for loading .bar files and extracting backups. They cannot touch the secure anti-theft token. Do not try. Final Advice for Collectors If you want to use a BlackBerry Classic today, buy one that is already set up and logged out. Ask the seller to take a video showing: 1) Settings > BlackBerry Protect > "Off" and 2) Settings > Security and Privacy > "Device is not linked to a BlackBerry ID." Without those, you are buying a paperweight. Today, that support line is closed
The BlackBerry Classic is now a piece of history. If you own one, cherish it while it works. If you buy one, If you see the anti-theft lock screen, walk away. Stay safe, and long live the physical keyboard